Question 1

How do I create an account, and what does it give me?

Accepted Answer

Sign up at /login (create account). An account lets you track orders, download project files, and save quotes so you can return to them later.

Question 2

How are subscriptions billed?

Accepted Answer

Subscriptions are billed monthly. Before you subscribe, the plan details and price are shown clearly so you know what you are paying for.

Question 3

How do I change or cancel my subscription?

Accepted Answer

Contact support and we will help you change or cancel your plan. Plan terms and any remaining billing period are confirmed with you at that time — we do not promise automatic refunds.

Question 4

How does the instant 3D-print quote work?

Accepted Answer

Upload an STL on /quote for an automatic estimate. That figure is an estimate only — the final price depends on tolerances, material, infill, supports, post-processing, and file quality, and is confirmed with you before production.

Question 5

What files can I upload for a quote?

Accepted Answer

The instant quote tool accepts STL files (.stl) up to 100 MB. If you have OBJ, STEP, or 3MF, contact us and we can advise on conversion or a manual quote.

Question 6

How accurate are your FDM prints?

Accepted Answer

Typical FDM dimensional accuracy is around ±0.2 mm, depending on geometry, orientation, and material. We treat this as a typical range, not a hard guarantee for every part.

Question 7

What materials do you print with?

Accepted Answer

FDM materials we print include PLA+, PETG, ABS, ASA, and TPU (95A). Material choice is confirmed with your quote based on strength, flexibility, and environment needs.

Question 8

How long will my print or order take?

Accepted Answer

Lead time depends on part size and the current queue. You receive a delivery or ready date with the confirmed quote — not a blanket promise before we review the job.

Question 9

What engineering services does Guidatron offer?

Accepted Answer

We work on robotics and mobile robots, AI and machine learning, computer vision, 3D printing and rapid prototyping, 3D modelling and CAD, mechatronics, R&D, and custom software solutions — as a solo-founder engineering business based in Egypt.

Question 10

How do custom robotics, AI, or software projects start?

Accepted Answer

Most projects start with a short discovery call, then a scoped proposal with milestones and deliverables. Work proceeds milestone by milestone so scope and budget stay clear.

Question 11

What payment methods do you accept?

Accepted Answer

Payment methods are confirmed with your quote. We will tell you the accepted options for that order before you pay — we do not list every provider here because they can vary by job.

Question 12

Do you deliver within Egypt?

Accepted Answer

Yes — shipping and local pickup are available within Egypt. Delivery details and timing are confirmed with your quote.

Question 13

Can I ship internationally or pick up?

Accepted Answer

Pickup within Egypt is available. For international shipping, ask when you request a quote so we can check feasibility, cost, and customs notes for your destination.

Question 14

What is the fastest way to reach you?

Accepted Answer

Message the WhatsApp assistant — available 24/7 for first answers. The founder follows up on detailed technical or commercial questions.

Question 15

Are my files confidential? Can I get an NDA?

Accepted Answer

Project files are used only for your project. If you need an NDA, ask and we can provide one before you share sensitive designs.

Question 16

Do I need an account to get a quote?

Accepted Answer

No. You can use /quote or WhatsApp without registering. Creating an account is useful if you want order tracking, downloads, and saved quotes.

أسئلة شائعة

الحسابات والاشتراكات

عروض السعر وطباعة 3D

الخدمات الهندسية

الطلبات والتوصيل والدفع

الدعم